Shipping policy

Order Processing

  • Items shipped from our own warehouse: Orders for inventory items are typically processed within 5 business days.
  • Dropshipping products: Orders for dropshipping products are processed directly by the supplier and usually ship within 5 to 10 business days, depending on the availability of the product and the supplier.

Note: The processing time does not include the delivery time.

Delivery methods and estimated delivery times

Delivery method

Delivery time (EU)

Delivery time (outside the EU)

Observations

Standard Shipping (Stock Items)

2-5 business days

7–14 business days

The tracking number will be provided

Dropshipping Shipping

5–15 business days

10-25 business days

Tracking may vary depending on the supplier

Delivery times are estimates and may vary due to holidays, customs formalities, or unexpected delays.

Shipping costs

  • Shipping costs are calculated at checkout based on the weight of the order, the delivery address and the selected delivery method.
  • The delivery costs of stock products are determined according to the normal price list.
  • The shipping cost for dropshipping products is determined by the supplier and is shown at checkout.

Follow-up

  • Once your order has been shipped, you will receive a tracking number by email.
  • Tracking dropshipping products can vary; Some suppliers have limited follow-up.

Duties, taxes and fees

  • For international orders, the customer is responsible for duties, taxes, and any import fees.
  • Delivery may be delayed due to customs processing.

Partial deliveries

  • If your order has both stock products and dropshipping products, the products will be shipped separately.
  • You will receive separate tracking numbers for each shipment.

Shipping Restrictions

  • Some products cannot be shipped to certain countries due to supplier or regulatory reasons.
  • We will notify you if the order is not deliverable, and you will be refunded the full amount if necessary.

Lost or damaged shipments

  • Check the package as soon as you receive it.
  • If your order is lost, damaged, or incorrect, please contact us within 48 hours of delivery.
  • We will work with the shipping company or supplier to offer a replacement product or refund.

Contact information

If you have any questions about shipping, please contact us via the contact form.