Refund policy

Right of withdrawal (EU customers)

In accordance with EU consumer protection law, consumers have the right to cancel their purchase within 14 days of receiving the product without giving a specific reason.

To exercise the right of withdrawal, the customer must clearly inform us via the contact form within the 14-day cancellation period.

Return Policy

The returned product must:

  • Be unused and in original condition
  • Includes all original packaging, accessories and labels
  • Must not show signs of use, damage, or wear

We reserve the right to refuse a return or only issue a partial refund if the returned product does not meet these conditions.

Non-returnable products

The following products cannot be returned unless they are defective or faulty:

  • Individual or custom-made products
  • Sealed products that cannot be returned after the seal has been opened for health or hygiene reasons
  • Digital products or downloadable content
  • Gift cards

Dropshipping Products

Some of our products are shipped directly from third parties (dropshipping).

Please note the following:

  • The return address may differ from our actual storage address
  • Processing time for returns may be longer
  • The customer is responsible for the shipping costs of the return, unless the product is defective, damaged or incorrect

Return instructions for dropshipping products will only be provided once the return request has been approved.

⚠️ Please do not send returns without prior approval, as unauthorized returns may be rejected.

Products delivered from our own warehouse

Products delivered from our own warehouse can be returned to the address stated in the return instructions after the return has been approved.

Return shipping costs:

  • To be paid by the customer unless the product is defective, damaged or defective
  • Are not returnable, unless otherwise required by law

Starting a Return

Refund requests should be sent via the contact form as follows:

Title: Return Request – Order #[order number]

Attach to the message:

  • Order number
  • Item(s) to be returned
  • Picture of the product(s), if there is a defect in the product
  • Reason for return (optional)

We will deliver return instructions  within approximately 7 business days.

Refunds

Once the returned product has been received and inspected:

  • Approved refunds are processed within 14 days
  • The refund will be paid to the original payment method
  • Original shipping costs will only be refunded if required by law

Defective or incorrect products

If the product you receive is defective, damaged, or defective:

  • Contact us  within 48 hours after delivery
  • Include pictures of the product and packaging

In these cases, we will pay the return shipping costs and offer either a new product or a full refund.

Uncollected or unreceived items

Uncollected or unreceived shipments are considered returns.
We reserve the right to deduct shipping and handling costs from the amount refunded.

Contact information

Company name: Mensalaisten kauppa (Vendedora Oy)
E-mail: shop@mensa.fi
Company address: Rapakivenkuja 1 D 53, 00710 Helsinki

Further information

This return policy applies to purchases made from our Shopify online store. If you have any questions about returns, please contact us before placing your order.